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IRS reaches hiring milestone of 4,000 new customer support workers


Charles Rettig, IRS Commissioner, testifies in the course of the Senate Finance Committee listening to in Washington, D.C., June 8, 2021.

Tom Williams | Pool | Reuters

The IRS mentioned it has passed a milestone of hiring 4,000 new customer support staff because the company prepares for the 2023 tax submitting season.

Employed over the previous a number of months, these staff have been skilled to help taxpayers, together with cellphone assist, which has struggled with excessive name volumes in the course of the pandemic.

“The IRS is absolutely dedicated to offering one of the best service doable, and we’re shifting shortly to make use of new funding to assist taxpayers in the course of the busy tax season,” mentioned IRS Commissioner Chuck Rettig.

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“Because the newly employed workers are skilled and transfer on-line in 2023, we may have extra assistors on the cellphone than any time in current historical past,” Rettig mentioned.

The IRS plans to rent one other 1,000 customer support staff by the tip of the yr. Nearly all coaching might be full by Presidents Day 2023, when the very best name volumes usually happen, based on the company.

Nonetheless, cellphone wait instances stay excessive within the meantime, and the IRS encourages taxpayers to go to IRS.gov for solutions to questions. “IRS workers look ahead to offering higher service within the close to future,” Rettig added.

Enacted in August, the Inflation Discount Act allotted practically $80 billion to the agency over the subsequent 10 years, with funds earmarked for enforcement, operations, taxpayer companies, know-how, improvement of a direct free e-file system and extra.

As of October 14, 2022, the company had 5.1 million unprocessed particular person tax returns obtained in 2022, together with late-filed returns from earlier years, according to the IRS.

Rettig in March instructed the Home Methods and Means Committee that he expects the backlog will “absolutely” resolve earlier than December.

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