The Inner Income Service headquarters constructing in Washington, DC.
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The IRS on Friday unveiled a brand new Taxpayer Expertise Workplace as a part of a long-term plan to enhance customer support points.
The workplace will concentrate on “all features of taxpayer transactions,” working carefully with the Taxpayer Advocate Service, an unbiased group inside the IRS, in response to a news release.
Taxpayers might even see near-term boosts to buyer name again, fee choices, two-way messaging and multilingual providers.
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The workplace was proposed in a 2021 report to Congress, calling for greater than 100 completely different packages and instruments, together with elevated account entry, extra e-file and fee choices, digital signatures, safe two-way messaging and extra.
“The IRS is dedicated to buyer experiences that meet taxpayers the place they’re, within the moments that matter most in individuals’s lives and in a method that delivers the service that the general public expects and deserves,” IRS chief taxpayer expertise officer Ken Corbin stated in an announcement.
The announcement comes amid a challenging season for the company, nonetheless grappling with a backlog of thousands and thousands of unprocessed returns from the 2020 tax yr.
Nonetheless, advocates say the IRS wants sustained, long-term funding to enhance lingering know-how and customer support points.
“To fulfill fundamental taxpayer service wants, the IRS requires further funding in its taxpayer providers account to enhance return processing, correspondence processing and phone service,” Nationwide Taxpayer Advocate Erin Collins stated in testimony earlier than the Home Methods and Means Oversight Subcommittee.
Though President Joe Biden proposed $80,000 of IRS funding over the following decade to combat tax evasion, these plans have been met with conservative pushback.